free shipping on orders over $80!

FAQs

  • Contact
    • How can I get in touch with your service team?
      Our Company and team is based out of Florida. The team’s hours of service are Monday to Friday from 9am to 6pm EST (excluding holidays). We have limited support available on the weekends.

      To reach our team, please visit our Contact Page to submit your inquiry or, within North America or International or you can send us an e-mail at :: Wecare@thecuredcompany.com
    • When can I expect a response to my email?
      Our team is working very hard but we are experiencing very rapid growth at this time. While we are expanding our resources, our aim is to respond to all inquiries within 48 hours. Please note that our response times may vary during peak periods such as after product
    • launches or promotions.

Order

  • Can I place an order over the phone?
    For better security, we are unable to process any orders and/or accept payments over the phone. Please reach out to us via email through our Contact Page
  • I placed an order on your website and never received a confirmation email.
    Order confirmations are sent out immediately. Our emails can sometimes accidentally go straight to your junk folder and/or may be flagged by spam filters. Please check these folders and mark us as nice monkeys instead of spam.

    If you haven’t received confirmation from us, please fill out the Contact Page on our website and we will be happy to assist further. If you don’t know your order number, please confirm the email address and the full name provided when placing the order so that we can look into it for you!
  • Can I add or remove products from my order?
    Unfortunately, once an order has been placed, we cannot make any edits or substitutions.

    However, after placing an order, if you notice incorrect items, let us know as soon as possible by phone or reaching out to us via our Contact Page.  We may be able to cancel and refund your order so that you can place another with the correct items!
  • I want to cancel my order.
    Changed your mind? Made a mistake? That’s okay!

    Please reach out to us through our Contact Page or give us a call and our customer service team will help you. Please reach out as quickly as possible so that we cancel your order in time. Once an order has been processed by our fulfillment team, we are no longer able to cancel the shipment but we do offer our 365-day refund policy in any event.
  • There’s something wrong with the order/products I received!
    We’re so sorry about the mix-up.

    If there is an issue with the order you have received, we kindly ask that you provide a clear photo of the packing slip (clearly displaying the order number and any initials marked) and all the units received (preferably in the original packaging). One of our service team members will be happy to further assist in resolving this issue!

    If an item is faulty, please provide a clear photo of the unit(s) received and a description of the issue.
  • How can I exchange/return an online purchase?
    We don't offer exchanges but we do have a 365-day Return Policy on all items purchased directly from us.

    Please note any purchases made through a third-party retailer are exempt from our Return Policy and would be subject to the specific retailer’s policies over which we have no control.

Product

  • Do you test on animals?
    As required by the European Cosmetics Regulations, we only work with suppliers who do not perform animal testing. Since that regulation came into force, it has pushed cosmetic raw material suppliers to replace animal testing with available alternatives to support the safety of their ingredients. The only need for animal testing these days is for finished products that want to be registered for sales in China. Naturally, we do not test our finished products on animals and do not ask others to do so (which is why we don't have stores or conventional retailers in China). We also will not work with any distributors or retailers unless they agree that they will never test our products on animals.